Straight answers. No corporate FAQ theatre — if a limitation exists, it's called out.
Same-day dispatch if you order before 2PM UK, then 24 hours anywhere else. UK orders arrive next working day. US orders arrive in 2–3 working days from our US warehouse. EU orders arrive in 3–5 working days from our UK warehouse. Tracked, free.
Yes — we ship to 30+ countries. Free tracked shipping on every order. See the checkout for your specific country.
UK warehouse (via Saber 66) for UK + EU customers. US warehouse for North American customers. Your order is picked from the closest warehouse automatically — no wait, no international customs surprises for domestic orders.
US customers: no. Your order ships from our US warehouse. UK customers: no. EU customers: no — VAT is included at checkout, no surprise charges on delivery. Rest of world: taxes and duties may apply on arrival, based on your country's rules.
EU customers pay VAT at checkout via IOSS, so there's nothing extra at the door. Rest-of-world buyers should check their national threshold before ordering.
Yes. You'll get a tracking number by email as soon as your order ships. Track it any time from the order confirmation page or your account.
If it hasn't shipped, yes — email shopping@artsabers.com or use live chat, and we'll amend it. Once it's shipped it's a return.
Give it one extra working day beyond the estimate, then reach out on live chat or email — we'll investigate with the carrier and either resend or refund.
Standard tracked is free and fast. If you need it there faster, contact us before ordering and we'll see what's possible.
2PM UK time for same-day dispatch, Monday to Friday. Weekend orders ship on the next working day.
Xenopixel V3 is the mid-tier smart core: hundreds of sound fonts + blade effects, blade-length calibration, motion control. Proffie 2.2 is the enthusiast core: fully customisable sound + effects, config file editing, expandable. Neopixel is the blade type — a pixel strip inside the polycarbonate blade for pixel-accurate colour + effects, works with Xenopixel V3 or Proffie 2.2. Base-lit is the entry-level LED-in-hilt approach — no pixel strip, single-colour, cheaper.
If you're duelling and want visual effects, Neopixel + Xenopixel V3 is the sweet spot. If you want to tinker, Proffie 2.2.
Saber Core = the electronics. Blade type = the tube. Match a smart core to a pixel blade for the full visual + audio experience; pair a base-lit core with a standard blade to save money.
Anything in the Duelling Grade filter. Look for reinforced blade emitters, thick-wall polycarbonate blades (2mm+), and impact-tested electronics. Every Duelling Grade hilt is duelled in-house before it ships.
Yes — Neopixel blades change colour on the fly via the hilt's control button or motion gestures. Base-lit hilts are single-colour, chosen at order. RGB LEDs on base-lit models offer multiple pre-set colours.
Hilt, blade (unless bought separately), USB-C charging cable, quick-start card, and duelling warranty paperwork. Xenopixel V3 and Proffie 2.2 models include the SD card pre-configured with default sound fonts.
Every hilt in the Duelling Grade filter is built to duel. Impact-tested electronics, reinforced emitters, thick-wall blades. That said — safety glasses, no head shots, and know your partner's limits. Duelling is a contact sport.
Safety glasses at all times. Head shots and full-power thrusts are how blades crack and eyes get hurt — the warranty won't cover damage from either.
Xenopixel V3: swap fonts via the SD card, up to hundreds available. Proffie 2.2: full custom, edit the config file to add anything. Base-lit: no sound. See the product page's Electronics tab for what your core supports.
Yes — replacement blades, batteries, chargers, connectors, and specific electronics parts. See Parts & Accessories in the main menu.
The metal wheel on the hilt that clips into a belt-clip so you can carry the saber hands-free. We sell replacement Covertec wheels + belt clips + adapters in Parts & Accessories.
One year of duelling wear from the date of purchase. Covers electronics failure, blade cracking under normal duelling load, and manufacturing defects. Does NOT cover accidental damage from drops onto hard surfaces, deliberate abuse, or modification beyond stock config.
This is a duelling warranty, not a total-loss insurance policy. If the build fails under normal use, we cover it. If the saber gets destroyed doing something the manual warns against, we don't.
Email shopping@artsabers.com with your order number and photos / video of the issue. We'll assess within one working day — most claims are resolved without needing the hilt returned first.
No — the warranty is about the build, not against everything that could happen. If your dog steals the hilt and it goes over a balcony, that's not us. If the electronics stop igniting after a normal duel, that is.
Not currently. One year of duelling covers the failure modes we've actually seen at scale.
30 days from delivery, unopened + unused, in original packaging. Refund goes back to the original payment method within 5 working days of receipt at our warehouse.
Email shopping@artsabers.com with your order number and reason. We'll send a return label with instructions.
Customer pays return shipping unless the return is a warranty claim or our error, in which case we cover it.
Within 5 working days of your return arriving at our warehouse. You'll get an email when the refund is processed.
Yes — for retail stores, event organisers, and duelling clubs. Email shopping@artsabers.com with your business details and the SKUs / volumes you're looking at.
Depends on the SKU mix. We'll quote a package once we've seen your requirements.
Yes — we've supplied stage productions and event operators. Same email route, tell us what you're producing.
If your question isn't answered above, one of the workshop team will pick it up.
Response times: ∼2 min live chat · ∼4 hr email · same-day Instagram DM.