ARTSABERS

SUPPORT · UK BASED

Talk to a real person.

UK-based support. Live chat during working hours, email any time, and every reply comes from someone who's actually held the hilts.

CHOOSE YOUR CHANNEL

Three ways to reach the workshop.

Live chat

In the corner of every page. Working hours, UK-based.

~2 MIN Open chat →

Email

For anything longer than a quick question. Attach photos, order numbers, whatever helps.

~4 HR shopping@artsabers.com

OR SEND US A NOTE

Fill this in. We'll come back to you.

Same team as the live chat and email — just async.

YOUR MESSAGE

If your question is about an existing order. Format: #12345.

0 / 800

Response time: usually within 4 hours during UK working days. Longer over weekends — see below.

WHEN WE'RE HERE

Honest hours. Honest response times.

WORKING HOURS

  • Monday – Friday 09:00 – 17:00 GMT
  • Weekends Live chat closed. Email + Instagram DM are monitored — response the next working day.
  • Bank holidays Monitored, slower.

RESPONSE TIMES

  • Live chat ~2 min during working hours
  • Email within 4 hours on working days · within 24 hours on weekends
  • Instagram DM Same day, seven days a week

COMMON QUESTIONS

The FAQ answers most of what people ask before they message.

Read the FAQ →

24-HOUR DISPATCH

From UK + US warehouses

UK CUSTOMER SERVICE

Live chat during working hours

1-YEAR DUELLING WARRANTY

Covers the way you'll actually use it

2,400+ FIVE-STAR REVIEWS

From duellists and collectors